Big Time Holidays Limited is a Tours and Travel firm with its head office located in Nairobi, Kenya. It has a branch in China which acts as a sales and marketing office for the European Markets. This company is dedicated to meeting the demands of both the recreational and business travelers of the 21st century.
We are also recommended in Safaribookings.com as a reputable company.
The company has traces of its roots back 1994, first as a company providing transport services to students on their study trips or field trips. With time there were several requests from the corporate world for Big Time Holidays limited to provide same service to major companies holding their annual getaways, seminars / retreats & team buildings.
This was later extended to individuals and families who wished to avoid the hustle of driving while on holiday.
Monday to Friday: 0800hrs to 1700hrs
Saturday / Sunday: 0900hrs to 1600hrs
Our Vision : is to be the leading destination management company by provision of consistent, high quality services to our customers both locals and international..
Our Mission: We strive to be the market leader in tours and travel industry by anticipating, listening and fulfilling the needs of our customers’ world wide.
Staff Qualification & Experience
All our staff are professionally trained in tours and travels and have a wealth experience and knowledge in the tourism and hospitality industry. It is our company objective to gain and retain the best staff available in the industry. We hire only full qualified proven professionals to service the needs of our customers. Our policy is to empower individuals at each level to ensure maximum productivity and efficiency.
Quality Service Assurance: Since the inception of Big Time Holidays Ltd, we strive to constantly offer efficient, reliable and flexible services. We continue to improve our services by giving our clients a feedback form to monitor and improve our services. Other aspects include:
1. Telephone surveys
2. Quality review of our performance by senior management
3. Client vision , Regular staff team building retreats
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