Sonalux House, Moi Avenue, Nairobi, Kenya
Mobile: +254 722 437 936
Mobile: +254 722 570 722
Tel: +254 20 2219940
Blog posts coming soon.
Our Vision : is to be the leading destination management company by provision of consistent, high quality services to our customers both locals and international..
Our Mission: We strive to be the market leader in tours and travel industry by anticipating, listening and fulfilling the needs of our customers’ world wide.
Staff Qualification & Experience
All our staff are professionally trained in tours and travels and have a wealth experience and knowledge in the tourism and hospitality industry. It is our company objective to gain and retain the best staff available in the industry. We hire only full qualified proven professionals to service the needs of our customers. Our policy is to empower individuals at each level to ensure maximum productivity and efficiency.
Quality Service Assurance: Since the inception of Big Time Holidays Ltd, we strive to constantly offer efficient, reliable and flexible services. We continue to improve our services by giving our clients a feedback form to monitor and improve our services. Other aspects include:
1. Telephone surveys
2. Quality review of our performance by senior management
3. Client vision , Regular staff team building retreats
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